Last Updated: 8 September 2026
Website: https://vapicoaus.com
Business Name: Vapico Australia

Welcome to Vapico Australia.

These Terms of Service govern your access to and use of our website, account features and any orders placed through the website.

By accessing the website, creating an account or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

Nothing in these Terms is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

1. Eligibility

Vapico Australia is intended for adults aged 18 years and over.

By using this website or placing an order, you confirm that:

  • you are at least 18 years old;
  • the information you provide is accurate and complete;
  • you are authorised to use the payment method provided; and
  • your use of the website complies with applicable laws and regulations.

We may request age, identity or order verification where reasonably necessary.

We may refuse or cancel an order where applicable eligibility or verification requirements are not satisfied.

2. Products and Website Information

We aim to keep product descriptions, images, pricing, availability and other website information accurate and reasonably up to date.

However, product presentation may occasionally contain errors, omissions or outdated information.

We may update or correct:

  • product descriptions,
  • images,
  • pricing,
  • stock availability,
  • specifications,
  • promotions, or
  • other website information

where reasonably necessary.

Product colours and appearance may also vary slightly depending on photography, lighting, packaging updates, device displays or manufacturer changes.

All products are subject to availability.

3. Orders

Submitting an order through the website does not automatically guarantee that the order will be accepted or fulfilled.

After placing an order, you may receive an automated confirmation acknowledging that we have received your order.

We may review, hold or cancel an order where reasonably necessary, including where:

  • a product becomes unavailable;
  • payment cannot be confirmed;
  • pricing or product information contains an obvious error;
  • order information appears incomplete or incorrect;
  • fraud or unauthorised payment is suspected;
  • eligibility or verification requirements are not met; or
  • fulfilment of the order is not reasonably possible.

If we cancel an order before fulfilment after payment has been successfully received, the applicable amount will normally be refunded in accordance with our refund procedures.

4. Order Changes and Cancellations

If you wish to cancel or change an order, please contact us as soon as possible.

Before Dispatch

If the order has not yet entered the dispatch process, we will generally try to cancel it and issue the applicable refund.

Because orders may be processed quickly, cancellation before dispatch cannot be guaranteed until it has been confirmed by our support team.

After Dispatch

If an order has already been dispatched, we may attempt to stop or intercept the shipment where this is reasonably possible.

If the shipment is successfully intercepted and confirmed as stopped or returned, we may process the applicable refund.

Once an order has entered the delivery network, interception is not guaranteed.

If the shipment cannot be successfully stopped, we may be unable to cancel or refund the order for change-of-mind reasons.

Further information is available in our Return & Refund Policy.

5. Pricing

Unless otherwise stated, prices displayed on Vapico Australia are shown in Australian dollars (AUD).

Prices, offers and promotional conditions may change from time to time.

The price displayed when you submit your order will normally apply to that order, except where there is an obvious pricing or technical error.

Discount codes and promotional offers may be subject to:

  • expiry dates,
  • minimum order requirements,
  • product exclusions,
  • usage limits, and
  • other promotion-specific conditions.

6. Payments

Payments are processed through third-party payment providers.

Available payment methods may include credit or debit cards, Apple Pay, Google Pay or other options displayed during checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

An order may not proceed until payment has been successfully authorised or received.

For further information, please see our Payment Policy.

7. Shipping and Delivery

Shipping options, estimated delivery times and other delivery information are described in our Shipping Policy.

Delivery estimates are provided as a guide and are not guaranteed delivery dates.

Actual delivery times may be affected by circumstances including:

  • carrier processing,
  • customs or border procedures,
  • weather,
  • public holidays,
  • address issues,
  • transport disruptions, or
  • other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

If you notice an address error after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the shipping process.

8. Returns, Replacements and Refunds

Order cancellations, product issues, replacements, partial refunds and other refund matters are handled in accordance with our Return & Refund Policy.

Customers should not send vaping products back to us unless specific return instructions have been provided by Vapico Australia.

Where an item is faulty, damaged, incorrect or not as described, please contact us and provide the requested supporting information.

Depending on the circumstances, an issue may be resolved through:

  • a replacement,
  • a corrected or missing item,
  • a partial refund or price adjustment,
  • another appropriate resolution, or
  • any remedy required under applicable consumer law.

Nothing in our Return & Refund Policy or these Terms limits any consumer guarantee or remedy that cannot lawfully be excluded.

9. Product Issues and Evidence

If you report a damaged, faulty or incorrect product, we may reasonably ask for information needed to assess the issue.

This may include:

  • your order number,
  • photographs,
  • video evidence,
  • packaging information,
  • product details, or
  • a description of the issue.

Please retain the affected product and relevant packaging until the matter has been reviewed, unless keeping the product would present a safety risk.

10. Customer Accounts

You may be able to create an account to manage orders and other website features.

You are responsible for:

  • providing accurate account information;
  • keeping your login credentials secure; and
  • notifying us if you believe your account has been accessed without permission.

You must not use another person’s account without authorisation.

We may temporarily restrict or suspend an account where reasonably necessary to investigate suspected fraud, misuse or security issues.

11. Third-Party Sign-In

We may offer third-party authentication options such as Google Sign-In.

If you choose to use a third-party login provider, your use of that service may also be subject to the provider’s own terms and privacy policies.

Information received through third-party authentication services is handled in accordance with our Privacy Policy.

12. Acceptable Website Use

You must not use Vapico Australia:

  • for unlawful or fraudulent purposes;
  • to submit false or misleading information;
  • to place fraudulent or unauthorised orders;
  • to interfere with the security or operation of the website;
  • to attempt unauthorised access to accounts, systems or data;
  • to introduce malicious software or automated attacks;
  • to scrape or systematically extract website content without permission; or
  • to use website content in a way that infringes our rights or the rights of others.

We may restrict website or account access where reasonably necessary to protect customers, our systems or our business.

13. Intellectual Property

Unless otherwise stated, website content including:

  • branding,
  • logos,
  • page designs,
  • original text,
  • graphics,
  • photographs, and
  • other original website materials

is owned by or licensed to Vapico Australia.

Manufacturer names, product names, product packaging and third-party trademarks remain the property of their respective owners.

You may not reproduce, republish, commercially exploit or distribute our original website content without permission, except where permitted by law.

14. Third-Party Services and Links

The website may use or link to third-party services, including:

  • payment providers,
  • delivery providers,
  • authentication providers,
  • embedded services, and
  • external websites.

Third-party services operate under their own terms, policies and systems.

We are not responsible for the content or operation of an independent third-party website, except to the extent responsibility cannot lawfully be excluded.

15. Website Availability

We aim to keep Vapico Australia available and operating correctly, but continuous or error-free access cannot be guaranteed.

The website may occasionally be unavailable due to:

  • maintenance,
  • software updates,
  • hosting issues,
  • security measures,
  • technical faults, or
  • circumstances outside our reasonable control.

We may modify, suspend or discontinue website features where reasonably necessary.

16. Liability

To the extent permitted by law, Vapico Australia is not responsible for indirect or consequential loss arising solely from circumstances outside our reasonable control.

However, nothing in these Terms excludes, restricts or modifies liability, consumer guarantees or remedies where doing so would be unlawful.

Australian Consumer Law rights continue to apply where applicable.

17. Privacy

Personal information collected through Vapico Australia is handled in accordance with our Privacy Policy.

By using account, checkout or support features, you acknowledge that information may be processed as reasonably necessary to operate those services.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, services, policies or applicable requirements.

The latest version will be published on this page together with the applicable effective or updated date.

Changes will apply prospectively, subject to any rights that cannot lawfully be excluded.

19. Governing Law

These Terms are governed by the applicable laws of Australia.

Nothing in this section limits any mandatory rights that may apply under Australian federal, state or territory law.

20. Contact Us

If you have questions about these Terms, an order or the use of Vapico Australia, please contact us through our Contact Us page.