Last Updated: 8 September 2026

Vapico Australia respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect when you use our website, how we use and protect that information, and the choices available to you.

Our website is:

https://vapicoaus.com

Information We Collect

Depending on how you use Vapico Australia, we may collect information including:

  • your name,

  • email address,

  • phone number,

  • billing and delivery address,

  • order and transaction information,

  • account information,

  • information you provide when contacting customer support,

  • device, browser and IP address information,

  • website activity and technical information, and

  • information received from third-party login providers where you choose to use those services.

We only collect information that is reasonably necessary to operate our website, process orders, provide customer support, maintain website security and improve our services.

Orders and Checkout

When you place an order, we collect information required to process and fulfil your purchase.

This may include your:

  • name,

  • email address,

  • phone number,

  • billing address,

  • delivery address,

  • products ordered,

  • order value, and

  • relevant order and delivery information.

We may share the information necessary to fulfil your order with payment providers, delivery providers and other service providers involved in processing your purchase.

Payment Information

Payments on Vapico Australia are processed through third-party payment providers such as Stripe.

We do not normally receive or store your complete card details on our website.

Payment providers may collect and process payment information in accordance with their own privacy policies and security procedures.

For more information about payments on our website, please see our Payment Policy.

Customer Accounts

If you create an account with Vapico Australia, we may store information associated with your account, including your name, email address, saved addresses, account preferences and order history.

You can access and update certain account information through your account area.

Some information relating to completed transactions may continue to be retained where reasonably necessary for accounting, fraud prevention, dispute resolution or legal purposes.

Google Sign-In

Vapico Australia may provide the option to create or access your account using Google Sign-In.

If you choose to sign in with Google, Google may provide us with basic account information that you have authorised us to receive.

Depending on the permissions granted, this may include:

  • your name,

  • your email address,

  • your Google account identifier, and

  • your profile image.

We use this information only to provide account authentication, create or connect your Vapico Australia account and make the sign-in process easier.

We do not receive your Google password.

For standard Google Sign-In, Vapico Australia does not request access to your Gmail messages, Google Drive files, Google Contacts, Google Calendar or other unrelated Google services.

Google user information received through Google Sign-In will only be used for the account and authentication purposes described in this Privacy Policy.

We do not sell Google user data.

We do not use information received through Google Sign-In for unrelated advertising purposes.

We may share limited information with service providers where necessary to operate the login or account functionality, maintain security, comply with legal obligations or protect users and our website.

If the way we use Google user data changes, this Privacy Policy will be updated accordingly.

You may also request deletion of personal information associated with your Vapico Australia account, including information received through Google Sign-In, subject to information that we are required or reasonably permitted to retain.

Google’s own handling of your information is governed by Google’s privacy terms and policies.

Contact Forms and Customer Support

When you contact Vapico Australia through our website, email or customer support channels, we may collect the information you provide.

This may include your:

  • name,

  • email address,

  • order number,

  • enquiry type,

  • message, and

  • photos, videos or other information provided in connection with an order or product issue.

We use this information to respond to your enquiry, investigate order issues and provide customer support.

For order-related enquiries, information may be associated with your existing order or customer account.

Cookies

Vapico Australia uses cookies and similar technologies to operate and improve the website.

Cookies may be used for purposes including:

  • maintaining your shopping cart,

  • keeping you signed in,

  • remembering website preferences,

  • supporting checkout functionality,

  • maintaining website security,

  • preventing fraud and abuse,

  • measuring website performance, and

  • understanding how visitors interact with the website.

Some cookies are necessary for the website to function correctly.

Other cookies or technologies may be provided by third-party services used on the website.

You can control or disable cookies through your browser settings, although disabling certain cookies may affect features such as account login, shopping carts or checkout.

Technical and Usage Information

When you visit Vapico Australia, certain technical information may be collected automatically.

This may include:

  • your IP address,

  • browser type,

  • device type,

  • operating system,

  • referring page,

  • pages visited,

  • approximate location derived from technical information, and

  • security or diagnostic information.

We may use this information for website operation, analytics, security, fraud prevention, troubleshooting and service improvement.

Third-Party Services

We use third-party providers to help operate Vapico Australia.

These may include providers responsible for:

  • payment processing,

  • website hosting,

  • order fulfilment,

  • delivery and logistics,

  • email services,

  • authentication,

  • website security,

  • analytics, and

  • technical infrastructure.

These providers may receive only the information reasonably necessary to perform their services.

Their handling of personal information may also be governed by their own privacy policies.

Embedded Content and External Websites

Pages on Vapico Australia may contain embedded content or links to other websites.

Embedded content may behave in the same way as if you visited the third-party website directly.

Third-party websites may collect information, use cookies or other tracking technologies, and monitor your interaction with their services.

Vapico Australia is not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies where appropriate.

How We Use Personal Information

We may use personal information to:

  • process and manage orders,

  • provide delivery and tracking services,

  • create and manage customer accounts,

  • authenticate account logins,

  • process payments,

  • respond to enquiries,

  • provide customer support,

  • prevent fraud and misuse,

  • protect our website and customers,

  • improve our website and shopping experience,

  • maintain business and transaction records, and

  • comply with applicable legal or regulatory obligations.

We do not use personal information for purposes unrelated to those described in this policy unless permitted by law or appropriate consent has been obtained.

How We Share Information

We do not sell your personal information.

We may disclose information where reasonably necessary to:

  • process your payment,

  • fulfil and deliver your order,

  • provide account or authentication services,

  • operate and secure the website,

  • provide customer support,

  • investigate fraud or misuse,

  • comply with applicable laws or lawful requests, or

  • protect the rights, property or safety of Vapico Australia, our customers or others.

Information may be provided to trusted service providers only to the extent reasonably necessary for them to perform their services.

Overseas Processing

Some third-party service providers we use may operate infrastructure or process information outside Australia.

As a result, personal information may be processed or stored in other countries depending on the provider involved.

Where applicable, we take reasonable steps to use reputable service providers and expect them to handle information in accordance with their contractual, privacy and security obligations.

How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Different types of information may be retained for different periods.

For example, order and transaction records may be retained for accounting, taxation, fraud prevention, dispute resolution or legal purposes.

Customer support records may also be retained where reasonably necessary to manage previous enquiries or order issues.

Information that is no longer reasonably required may be deleted, anonymised or otherwise securely disposed of where appropriate.

Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

However, no website, network or electronic storage system can guarantee absolute security.

Customers are responsible for keeping their account credentials secure and should contact us if they believe their account has been accessed without permission.

Accessing or Correcting Your Information

You may request access to personal information that Vapico Australia holds about you or ask us to correct information that is inaccurate or outdated.

Some account information can be reviewed or updated directly through your customer account.

For other requests, please contact us through our Contact Us page.

We may need to verify your identity before processing certain privacy-related requests.

Requesting Deletion of Your Information

You may contact us to request deletion of personal information associated with your account.

Where reasonably possible, we will delete or de-identify information that is no longer required.

Certain records may need to be retained where necessary for:

  • completed transactions,

  • accounting or taxation,

  • fraud prevention,

  • dispute resolution,

  • security purposes, or

  • applicable legal obligations.

Requests relating to information received through Google Sign-In can also be submitted through our Contact Us page.

Privacy Enquiries and Complaints

If you have a question, concern or complaint about how Vapico Australia handles your personal information, please contact us through our Contact Us page.

Please provide enough information for us to understand and investigate your request.

We will review privacy enquiries and complaints and respond within a reasonable period.

Adults Only

Vapico Australia is intended for adults aged 18 years and over.

We do not knowingly intend to collect personal information from persons under the minimum age permitted to use our website.

If we become aware that information has been provided by someone who is not permitted to use our services, we may take reasonable steps to remove that information where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, third-party providers or privacy practices.

The latest version will always be published on this page.

Where material changes affect how we use personal information, including Google user data, we may provide additional notice where appropriate.

Contact Us

If you have questions about this Privacy Policy, your personal information or a privacy-related request, please contact Vapico Australia through our Contact Us page.